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Smithsonian National Museum of Natural History
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Office of Education and Outreach
Visitor Experience Program Coordination Services

STATEMENT OF WORK

November 26, 2012

  • Background

The Smithsonian’s National Museum of Natural History, located at 10th Street and Constitution Avenue N.W. in Washington, D.C., is the most-visited natural history museum in the world. Opened in 1910, the green-domed Museum on the National Mall is dedicated to maintaining and preserving the world’s most extensive collection of natural history specimens and cultural artifacts. It fosters significant scientific research and educational programs and exhibitions that present the work of its scientists to the public.

The Visitor Experience Branch of the Office of Education and Outreach is responsible for the visitor experience through four programs: Volunteer Management, Market Orientation, Service Orientation and the Museum’s Insect Zoo and Butterfly Pavilion. Visitor Experience staff and volunteers ensure a welcoming environment for the Museum’s 7.4 million annual visitors.

In the autumn of 2013, the Museum will open a new 10,000 square foot education center. The Visitor Experience branch is undertaking a number of new projects in preparation for the center’s opening, while continuing to maintain a high level of service to Museum visitors.

  • Objective

The Smithsonian’s National Museum of Natural History (NMNH) seeks a flexible, organized and enthusiastic contractor to support its Visitor Experience programs, beginning in late January 2013.

  • Scope of Work

This contract role will report to the Chief of Visitor Experience.  The incumbent will be given challenging work that provides key support to the Chief of Visitor Experience in executing a variety of tasks including, but not limited to:

  • Assist with analysis and reports
  • Coordinate
  • Serve as the point of contact for communications
  • Coordination of marketing-related details for two campaigns
  • Meeting planning and on-site meeting logistics
  • Marketing and website support
  • Preparation of promotional materials and publications
  • Support the sustainability of the Branch of Visitor Experience including management of the development of concept papers and meeting agendas, materials and logistics
  • Establish and maintain an email marketing database
  • Assist with development of grant opportunities and public partnerships
  • Coordinate with Education and Outreach staff in the support of Visitor Experience projects
  • Work and make decisions independently
  • Other assignments as requested

Desired characteristics:

  • Superior organizational skills
  • Exceptional people management skills
  • Excellent oral and written communication skills
  • Capable of managing information on numerous projects and meeting deadlines
  • Demonstrate initiative, drive, creativity, a collaborative working style
  • Ability to proofread, edit and pay attention to detail
  • Proficiency in word processing, meeting planning software, data management (Access and Excel), PowerPoint and working with Microsoft Outlook.

Period of Performance

All tasks and deliverables will begin upon approval of contract and end ten months from approval of contract.

Place of Performance

Contractor shall perform all tasks at the National Museum of Natural History. No travel costs will be reimbursed.

Contractor will work in a team environment with other staff, volunteers and interns.

  • Requirements

The majority of employee business occurs from 9:00am – 5:30pm, Monday – Friday, although some staff work Tuesday-Saturday or Sunday-Thursday rotations. Total anticipated weekly commitment for administrative tasks of this contract will be approximately 24 hours, with hours within the Monday-Friday period preferred.

REQUEST FOR QUOTE

Technical or Professional, Non-personal Services

This Request for Quote (RFQ) is issued by the Visitor Experience Branch, Office of Education & Outreach, National Museum of Natural History, Smithsonian Institution, for technical professional, non-personal services to provide support for its programs in accordance with the Statement of Work (SOW).

I. Submitting YOUR Quote

Price quotes may be submitted by electronic mail at: NaturalExperience@si.edu. Quotes are due by 4:00 p.m. EDT Wednesday, December 12, 2012 at:

Smithsonian Institution
Office of Education and Outreach
Visitor Experience Branch
P.O. Box 37012
10th and Constitution Avenue, NW
NMNH, MRC 158
Washington, DC 20013-7012

Questions may be sent via e-mail to:

Attn: Karen Fitzgerald
Email to: fitzgeraldk@si.edu



II. Description of Required Services

The Smithsonian Institution has a requirement for Visitor Experience program support services. The award will consist of a Firm Fixed Price. The award will be for ten months.



III. EVALUATION

The Smithsonian Institution plans to award based on best value. The Smithsonian Institution plans to award without discussions, however, does reserve the right to conduct discussions if later determined by the Contracting Officer to be necessary.

All of the following factors are of equal importance. Evaluation factors are:

A. Relevant Experience/Past Performance

  1. Relevant experience is that obtained within the past 3 years providing or performing services of similar size, scope, complexity and type of client that indicates your suitability for this project. Identify projects, customers, time frames, contract dollar values, locations of contract performance, and complexity of work to facilitate determination of capabilities to perform the work required as cited in the statement of work.
  2. Past Performance should be indicated by a list of current or previous contracts with names of points of contact and their current telephone numbers who can answer specific questions on quality, workmanship and scheduling. Provide contract periods of performance dates, dollar value, and brief description of the work performed.
  3. Please limit the summary of relevant experience and past performance to three pages.

B. Qualifications/Technical Competence

Technical Information – Technical information should include a narrative discussion addressing the technical competence, the individual’s capabilities, qualifications, and approach to satisfy the requirements of the SOW.

Particular qualifications:

  • Superior organizational skills
  • Exceptional people management skills
  • Excellent oral and written communication skills
  • Capable of managing information on numerous projects and meeting deadlines
  • Demonstrate initiative, drive, creativity, a collaborative working style
  • Ability to proofread, edit and pay attention to detail
  • Proficiency in word processing, meeting planning software, data management (Access and Excel), PowerPoint and working with Microsoft Outlook.

C. Resumés – Please provide a copy of your current resume.

D. Price – The price evaluation will cover pricing submitted for ten months. The price to the Smithsonian Institution for this purchase order shall not exceed $16,500. This price includes all costs.



IV. INSURANCE REQUIREMENTS

Prospective contractors are required to have General Liability Insurance (GLI). If you do not have your own policy, you must purchase Smithsonian Institution’s GLI policy for no more than $90.



V. DUNS NUMBER

A DUNS number is a unique nine digit identification number available for each physical location of your business and is needed to register with the System for Award Management (SAM) system. DUNS numbers are provided through Dun and Bradstreet at no charge. You may contact Dun and Bradstreet to obtain DUNS numbers by toll free telephone call to
1-866-705-5711 or on the internet at http://fedgov.dnb.com/webform/pages/CCRSearch.jsp.



VI. System for Award Management (SAM)

It is a requirement that current and prospective recipients of contract and purchase orders awarded by the Smithsonian Institution must complete registration and maintain an active record in the System for Award Management (SAM). The SAM requires a one-time business registration, with annual updates, and allows vendors to control the accuracy of the business information they enter. The financial data you enter, which includes the electronic funds transfer (EFT) data collected by SAM, will assist the Smithsonian Institution in complying with the Federal Debt Collection Improvement Act of 1996. You may complete or update your information in SAM online at http://www.sam.gov. Questions regarding the process may be directed to the SAM.

If yours is the acceptable price quote and you are selected for award, your organization's valid and active registration with SAM must be verifiable by Smithsonian Institution staff administering this procurement prior to contract or purchase order award, and any modifications or amendments to awards.



VII. LEGISLATIVE and/or administrative Requirements
(Requirements in this section may or may not be applicable to prospective contractors for this contract. Section C below will apply to the contractor selected.)

A. Service Contract Act of 1965, as amended

If services to be performed are covered by the Service Contract Act (SCA), as amended, the SCA shall apply to all work performed under the contract, purchase order, or GSA schedule task order to be issued. Individuals and companies submitting quotes are encouraged to verify the wages and fringe benefits determined by the U.S. Department of Labor to be payable for the Labor Category and in within the location that work performance will occur as cited in the Statement of Work. The SCA wages and fringe benefits payable shall be part of the order award.

Individuals and companies awarded a contract, purchase order or GSA schedule contract task order for SCA covered services are responsible, and required by law, to deliver to its employee(s) or post a notice of the required compensation in a prominent place at the work site. The SCA provides authority to contracting agencies to withhold contract funds to reimburse underpaid employees, terminate the contract, hold the contractor liable for associated costs to the government, and debar from future government contracts for a period of three (3) years any persons or firms who have violated the SCA. The contracting officer awarding this order, or the Smithsonian Inspector General, may periodically require contractors to provide information that verifies compliance with the SCA for services provided under the awarded contracts, purchase orders or GSA schedule contract task orders.

B. E-verify

If at award, or anytime during contract performance, the dollar amount of the contract award exceeds $150,000 or $5,000,000 under GSA Schedule, with a period of performance over 120 days, the successful bidder is required to register in the E-Verify System and verify that all individuals to be hired under the contract award are eligible for employment within the U.S. This requirement is not applicable to work that will be performed outside the U.S. or for Commercial Off the Shelf (COTS) items.

E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS). It allows employers to verify the employment eligibility of their employees, regardless of citizenship. For more information on e-verify and when, why, and how to register and use the system please go to the USCIS site on the World Wide Web.

Executive Order 13465 and Homeland Security Policy Directive 12 (HSPD-12)

C. Background Investigations

If a contractor employee assigned to the SI under this contract will have an association with SI that will be greater than thirty (30) days, determined either at time of contract award or anytime during contract performance, and will need access to staff-only areas of SI controlled facilities and leased spaces,the employee shall be required to receive an SI Credential. Contractor employees who require and SI Credential shall be required to undergo and pass an appropriate background investigation and complete security awareness training before an SI Credential is issued. Employees whose associations with the SI will be less than 30 days shall not receive a background investigation or SI Credential, however, they must be escorted by Credentialed personnel at all times when in staff-only areas of SI facilities. If relevant to this RFQ, a form OCon 520, Background Investigations and Credentials for Contractors’ Personnel, is included. The following actions shall be required to be completed by the SI Contracting Officer’s Technical Represenative (COTR) and successful vendor:

  • The COTR shall provide an OF-306, Declaration for Federal Employment form, for each of the Contractor’s employees who will be assigned to the SI for 30 days or longer. The OF-306 forms must be completed by each person and returned by the Contractor to the COTR, or other designated SI employee, within ten (10) workdays from receipt of the forms by the Contractor.

  • For contractors to SI organizations outside the Washington DC and New York City areas, forms SF-87, Fingerprint Cards, shall be provided to the Contractor by the COTR or other designated SI employee.  Each form SF-87 must be returned to the COTR, or other designated SI employee, within ten (10) workdays from receipt of the forms by the Contractor When necessary, the forms SF-87 shall be submitted by the Contractor with the OF-306.

Homeland Security Policy Directive 12 (HSPD-12)



VIII. Information to be Submitted with Quotes

Quotes submitted must include the following information to be deemed responsive to this Request for Quote and accepted by the Smithsonian Institution:

A. Project Title: Visitor Experience Program Coordination Services

B. Business name, address, telephone number, and DUNS number (or proof of application for a DUNS number)

C. Business point of contact name, telephone number and email address

D. Pricing. Ensure that ten months is included.

E. Past Performance information should include the contract number, contact person with telephone number and other relevant information for at least 3 recent relevant contracts or positions for the same or similar goods and/or services.

F. Certificates or other documentation confirming appropriate types and levels of insurance required are in effect, and other certificates and documentation requested, or indication that you agree to purchase liability insurance through the Smithsonian.<

G. If services are subject to the requirements of the Service Contract Act provide with your quote:

  • U.S. Department of Labor wage determination hourly rate payable within the location of work performance
  • Health and Welfare hourly rate payable within the location of work performance
  • IFF hourly rate payable within the location of work performance
  • G & A hourly rate payable (e.g., markup, overhead, etc.) within the location of work performance
  • Vacation hourly rate payable within the location of work performance
  • Holiday hourly rate payable within the location of work performance

H. If requested in the RFQ, provide résumés of personnel that may be assigned to perform work under the anticipated award.

I. When prices quoted are in accordance with the terms of a General Services Administration (GSA) schedule contract, provide the following information: your GSA contract number, SIN, goods and/or services pricing.

J. Indicate any discounts to your GSA schedule contract pricing that is being extended to the Smithsonian Institution by your price quote(s).

K. Cite the date through which pricing submitted is valid.

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